Engineering Serendipity to Inspire Purchases
The Customer Engagement Stage

Engineering Serendipity to Inspire Purchases

الأربعاء, 25 مارس 2026
09:30 - 10:10 | America/Los_Angeles
The Customer Engagement Stage
الإنجليزية
عن
This panel unpacks how brands can create ‘kismet’ moments of inspiration to motivate purchases. We’ll highlight data strategies and storytelling that turns casual browsing into joyful discovery. We’ll examine: • Ways to curate effective discovery paths without losing authenticity • Orchestrating in-store touchpoints that reveal adjacent choices and add-ons • Social proof, storytelling, and UGC to spark inspiration at the point of decision

مكبرات الصوت

Joe Cano

SVP, Digital CommerceLowe's

Jessica Ozella

Chief Digital OfficerReformation

Ajay Salpekar

GM, Beauty and F&BTikTok Shop

رؤساء الجلسات

Amanda Rosen Bailey

Chief Client OfficerVML