Engineering Serendipity to Inspire Purchases
The Customer Engagement Stage

Engineering Serendipity to Inspire Purchases

Wednesday, Mar 25, 2026
9:30 AM - 10:10 AM | America/Los_Angeles
The Customer Engagement Stage
English
About
This panel unpacks how brands can create ‘kismet’ moments of inspiration to motivate purchases. We’ll highlight data strategies and storytelling that turns casual browsing into joyful discovery. We’ll examine: • Ways to curate effective discovery paths without losing authenticity • Orchestrating in-store touchpoints that reveal adjacent choices and add-ons • Social proof, storytelling, and UGC to spark inspiration at the point of decision

Speakers

Joe Cano

SVP, Digital CommerceLowe's

Jessica Ozella

Chief Digital OfficerReformation

Ajay Salpekar

GM, Beauty and F&BTikTok Shop

Moderators

Amanda Rosen Bailey

Chief Client OfficerVML