Case Studies: Redefining Site Search and Discovery
The Customer Engagement Stage

Case Studies: Redefining Site Search and Discovery

Wednesday, Mar 25, 2026
10:20 AM - 11:00 AM | America/Los_Angeles
The Customer Engagement Stage
English
About
In this session we hear from industry leaders who are shifting and modernizing site search to convert questions and keywords into confident transactions. Speakers will discuss: • Visual search alternatives and/or content led discovery • Data-driven personalized UX (localized, specs, etc.) • AI-assisted search enrichment programs/conversational helpers

Speakers

Rafe Colburn

Chief Product & Technology OfficerEtsy

Tess Kornfield

Data Science & Strategic InsightsThredUp

Colleen Waters

VP, EcommerceSteven Madden

Moderators

Sarah Engel

PresidentJanuary Digital